Frequently asked questions

Before you set off

Whats the cancellation policy?

If you made a pre-paid reservation and cancel no later than midnight 2 days before the date of your scheduled pick-up we will refund your reservation in full. If the cancellation is made after this time and before the scheduled pick-up time, we will refund your prepayment less an administration charge of GBP 37.00 / EUR 56.

If you cancel a pay at location reservation, you can cancel free of charge right until the day of collection with no fee or penalty incurred. However, if you fail to pick up your car without cancelling, a No Show/Lost Rental Fee. You can find the amounts in the Terms and Conditions.